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G-1.021 - Act respecting the governance of the health and social services system
Section 153
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153. The institution board of directors must make an annual assessment of users’ experience with regard to the health services and social services offered by the institution and of the health and social needs of the communities forming the population served by the institution.
An institution may use the name, address, telephone number and other contact information for reaching a user that are contained in the user’s record to make surveys to ascertain user expectations and satisfaction with regard to the quality of the services offered by the institution.
A user may, at any time, request the institution to no longer use the information concerning them for such a purpose.
